"I realize I'm supposed to be the coach, but my players keep bringing situations to my desk that should have easily been handled without my involvement. Even after a number of coaching sessions, the problems keep coming back. Why don't they get it?"
Surprisingly, many people don't connect current behavior with desired results or even potential consequences of that behavior. In short, they have no plan and no focus. Understand the four primary steps to change the behavior of your team and when to use each most effectively. You'll know when to keep investing in a person and when to cut your losses.